What is Agentic AI? (.PDF Download)

March 24, 2025
The new kid on the AI block is making a splash in customer service and expected to widen its footprint over the next 12-24 months.

Just when you thought you had a handle on the latest technology innovations and acronyms—machine learning, artificial intelligence (AI) and generative AI (GenAI)—another one has cropped up and is making a splash in a few industries.

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